Quality Policy

Ambea´s vision is “To be the first choice in healthcare and care services". To achieve our ambition we strive to be the best at understanding the needs of the different customer groups we serve, and translating those requirements into product and services that provide quality of life for all those we care for.

Delivering quality care and healthcare is a proactive process. It starts with the Group Management team who have overall responsibility for quality across the group, and whose role is to create a culture that inspires our employees to deliver our mission and make Time to care. We have a proactive approach to quality ensuring that we take actions immediately if we identify possible areas of improvement. Quality work in Ambea aims to increase customer satisfaction and focuses on high skills, accessibility and customer friendly reception.

Ambea recognises that the professionalism of its own people is critical to delivering quality healthcare and care services. Their experience and skills, supported by our carefully developed work processes and routines enable us to provide levels of care and healthcare that consistently meet the expectations of our different customer groups.

Ambea strives to have work processes and routines that are designed in accordance with the requirements in ISO 9001 and all legal requirements. Quality systems are designed on an operating company level in order to monitor the quality of our services.

High levels of customer satisfaction are essential to delivering corporate sustainability. We continually measure our performance, not only through feedback from our customers and where appropriate their relatives, but also by monitoring compliance with our own standards and procedures. These results are shared openly with our stakeholders, and are a key contributor to Ambea´s continuous improvement programme.

This policy was adopted by the Ambea Board December 17th 2009

Press contact

Director of Corporate Communications

Kenneth Wall

+46 (0) 733 77 50 20

Mäster Samuelsgatan 42, SE-111 57 Stockholm

+46 (0)8 617 39 00 | info@ambea.com